1. What is your refund and exchange policy?
We will happily give you a refund or exchange within 28 days of purchase providing you can provide a valid receipt and the products are returned as sold. However, for the safety of our customers we do not refund or exchange medicines, baby food, foods, or cosmetics unless faulty. Please note that we also do not refund or exchange e-top ups or vouchers once purchased. The above does not affect your statutory rights in any way.
2. I have lost my receipt, can I still get a refund?
If you have paid by credit or debit card and can provide a bank statement validating the sale, we can accept it as proof of purchase. If no proof of purchase is available, an exchange may be offered solely at the Store Manager’s discretion.
3. My item is faulty / has missing parts, what can I do?
Please return these items to a Store where the Store Manager will be happy to help you.
4. Can I order online?
No, our website is for browsing only.
5. How can I find my nearest store & opening hours?
You can use our Store Locator and search using your town/postcode. You will be provided a list of any Savers store that is within a 10 mile radius. You can then view the opening hours by clicking on the required store.
6. How do I make a complaint or compliment about an experience in store?
If you would like to give us feedback, you can submit any compliments or complaints online at our Contact Us page.
7. How can I find out if a particular product is available in Savers?
You can make any general enquires using the Savers Contact Us page, a member of our Customer Relations Team will respond to your query.
8. Who do I contact about a charity request?
In the past six years we have worked with a number of charities including Prince’s Trust, Institute of Cancer Research, Teenage Cancer Trust, NSPCC, Cancer Research UK and Marie Currie. Since 2006 we have raised over £1m for our charity partners.
As you can see from this list, our partners are always national charities with wide-reaching awareness raising goals and usually with specific and reciprocal campaigns we can be involved in.
As a national retailer with over 400 stores across England, Scotland, Wales and Northern Ireland, it is important that the charities we support are relevant to our colleagues and customers across the country.
As you can imagine, we receive many requests for donations and raffle prizes all from equally deserving charities and causes. It would be impossible to fairly choose who receives support and who does not and like most businesses, we cannot donate to everyone. This is why we focus on major campaigns that our staff and customers can engage with.
Sorry we are unable to assist you any further and we wish you lots of luck with your fundraising.
9. I am interested in a career with Savers, how do I apply?
Please visit our careers website www.savers.jobs to view all our current vacancies and apply online.
For any general recruitment enquiries, please email us on firstname.lastname@example.org
Please do not send CVs to this email address as we will not be able to respond to them.