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4th November Update

All Savers stores will remain open with COVID secure measures in place to keep customers and colleagues safe.

As an essential retailer, Savers stores will remain open during the upcoming month-long lockdown, so that customers can still access health, home and beauty products they need. Our website is also available for online orders.

An update from Doug Winchester, Managing Director, Savers Health & Beauty.

“Savers would like to thank our customers for your continued support, patience and understanding during these difficult times.

Over the last few months, we've proven to be Covid-secure, for our teams and our customers, and our top priority remains to you with the products you need the most, whilst keeping our teams and communities safe.

I’d like to re-assure you that we have implemented extra safety measures in all our stores to make your shopping experience as safe and pleasant as it possibly can be during this unprecedented time, should you wish to pay us a visit in person.

We are also continuously expanding our online range, so we can provide you with the ability to order your most-loved products and have them delivered straight to your door without leaving the house.

I would personally like to thank all our customers for their patience and understanding during this extremely difficult time and I’m sure you’ll all agree that we’re all stronger together."

Doug Winchester

Managing Director, Savers Health & Beauty

Have a few questions you’d like to ask us? We’ve collated our most frequently asked questions for you below which we hope you find helpful.

If you need any further help please click here to speak to one of our friendly customer advisors.

Store Opening Times

Our stores are currently open. Visit our store locator to find your nearest store.

I’m nervous about visiting a store, what extra safety measures have you implemented?

Our colleague and customer safety will always remain our top priority.

We have implemented a one way system in all our stores, along with social distancing floor markings to help you stay apart from others whilst you shop. We have also installed Perspex screens at till points to help keep our colleagues safe. Our teams have also been provided with cleaning products and PPE, dedicated solely for store and colleague use to ensure they feel safe and comfortable during their shift.

You will also notice a lovely smiley face greeting you at the door - we have dedicated one colleague from each store team to monitor the amount of customers in our shops at one time. Please be patient if you’re asked to queue, this is for everyone’s peace of mind and safety. You will be rewarded with a cleaned, sanitised basket on your entry, along with a shop FULL of great value products!

Are you still delivering?

Yes we are! The staff in our despatch centre are working extremely hard to get your Savers order in to your hands as soon as possible. Our current delivery options and waiting times are below.

Please note we are unable to offer a click & collect service at this current time.

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Premium Delivery
Order before 2PM for delivery within 2 working days*


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Standard Delivery
Order before 2PM for delivery within 5 working days*


What’s your returns policy?

We hope you’ll love your Savers order, but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

Visit Returns & Refunds for further information regarding our returns policy

How do I get a returns label?

You can either return your items to your local store or send back to us using the Free Post Label. Your Free Post Label can be found in your Order History under My Account when you log in. At the bottom of each of your orders is a link, "Download your free returns label here". You can then print this out and use to return your order/item(s) to us.

Visit My Account to download your label

How can I get in touch?

The Savers customer service team are at your disposal. Whether it's about an order, a product, delivery or an enquiry regarding a return, we are confident we will be able to help. Click here to contact us.

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