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We hope all our customers are happy with their Savers order but if for whatever reason you do need to return your order you can do so, as long as the items you wish to return are in an unused and resalable condition and returned within 28 days of receipt.
Extended Returns Policy
We will be extending our usual returns policy below for customers who have purchased gifts in the lead up to Christmas: If customers have purchased gifts from our website or stores during November and December and have exceeded our normal 28 day returns policy, they will have until January 15 2024 to return any unwanted or unsuitable items for a full refund as long as the customer has a receipt, they are returned unused and in a resalable condition.
This excludes the following:
Returned items must be unused and in their original packaging.
You can either return your items to your local store or send them back via post using a Royal Mail freepost return label. Simply follow the instructions on the Royal Mail website, here.
Returning all or part of your order to store is easy; all you need to do is bring the following:
You can also easily return all or part of your order by post for free, just follow these instructions:
Savers Health and Beauty
35 St Sepulchre Gate
We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.
Savers is only able to offer exchanges to eligible website purchased products when returned to store. We are unable to offer exchanges on website products returned to our warehouse.