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FAQ

Orders

We are unable to change the delivery option on your order once it has been placed as there is a difference in price between the delivery options we offer.

Once your order has been placed we are unable make any changes.

We are unable to change the shipping address on your order. However we may be able to cancel your order if it hasn’t been despatched yet. To check if your order has been despatched and if you are able to cancel, please contact our customer service team here.

There are several reasons your card details might be rejected at checkout:

  • Your card details may have been entered incorrectly. Please double check that your card details have been entered exactly as they appear on your card.
  • The billing address entered doesn’t match with the billing address associated with the card.
  • You are attempting to process your order using American Express. We are unable to accept American Express as a payment method.
  • One of the following characters have been entered; / "" . ∧ _ − / , > ; £ ∗ [ <, our payment system is unable to accept any of these characters.
If you are still unable to process your order please contact our customer service team here.

If you are encountering problems when placing your order please contact our customer services team here. Our customer services team will be happy to help.

We are unable to offer gift-wrapping.

We often restock our online range so if a product is out of stock it may only be temporary. To keep you up-to-date with when products are back in stock we can notify you when we have more!

Just press the'Notify when back in stock' button and we will email you when the product you want is back in stock. You will need to be logged into an account to use this feature; you can sign up here.

Yes. Sometimes we will hold promotions which are either exclusive to our website or our stores.

Delivery Information

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands). We’re unable to process orders containing flammable products like aerosols to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.

Yes, we ship using Royal Mail who deliver to BFPO addresses.

We offer two delivery options when shopping online with Savers; Standard delivery and Next Day delivery. To find out more, please visit our delivery page here.

Tracking your order is easy. Once it’s despatched we will send you an email with a link to the tracking website.

You can also log in to 'My Account' and track your order once it’s been despatched via your ‘Order History’, under my Account in the header.

If your order hasn't arrived by the expected date, please contact us by clicking here.

Sometimes we are unable to fulfil all of your order and may only send you what products we do have available. You will receive an email if this is the case and be refunded for any items that are not available. For more information on your order, please contact our customer services team here.

If for any reason your product arrives faulty or damaged, please contact our customer services team clicking here.

If we send you the wrong product, contact us here.

On the rare occasion we may have to cancel items from orders due to stock being unexpectedly unavailable. This doesn’t happen very often and we will always drop you an email to let you know.

We are currently unable to offer click and collect for in-store pick up.

Returns and Refunds

We hope you’ll love your Savers order but if you want to return an item and it's unused, in a resalable condition and within 28 days of receipt, you can find out how here.

This excludes the following:

  • perishable items (e.g. food and baby milk)
  • medicines
  • items personalised for you
  • sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging.

Yes, our in-store teams will be happy to refund your online purchase. Just head to your local store and they will be able to help. Find your local store here.

In order to change the products you have ordered you will need to follow the returns process and then place a new order for the alternative products you would like to purchase.

You should receive your refund within 14 days of us receiving it at our warehouse. Once your refund has been processed we will send you a 'Refund Confirmation' e-mail.

We will only refund using the same method you originally used to pay for your purchase. Refunds cannot be processed if your Credit or Debit card has expired, if this happens please give us a call on..... You can also contact us online by clicking here.

My Savers Account

Check the spelling of your email address and your password. Passwords are case sensitive. If you are still unable to log in please see here for more information on how to request a new password.

All you need to do is use the ‘Forgotten Password’ link under the login details. You will need to enter your e-mail address and a new password will be sent to you so you can log in.

Just log in to 'My Account' and once signed in you will be able to change your address details, password and e-mail address in your account settings.

All you need to do is log in to 'My Account' and you will be able to change your "Communication Options" in your account settings. Alternatively, there is an “unsubscribe” link at the bottom of all the marketing e-mails we send.

This page last updated: March 2018

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